Document writerVBP

Overview of the RoleThe Document Writer is responsible for creating high-quality documentation that helps ensure the success of the organization's products and services. This role involves developing clear guides, task instructions, and workflow overviews to meet VBP's client preferences and keep all client processes documented and current.Main duties include:
Collaborate with the Onboarding Team and the Client Collaboration Stream to outline the initial tasks that will be allocated to the newly onboarded client, along with any upgrades;
Generate clear, high-quality content, including:
Swimlane Diagram - a visual process flow diagram that clearly illustrates job sharing and responsibility for the assigned tasks;
Procedure/Key Steps - a detailed description of the sequence of actions specifying what needs to be done, when it should be accomplished, and who is responsible for it;
Process Manual - a comprehensive PDF document that outlines the procedures for carrying out specific tasks, particularly those performed through financial software and other online tools;
Incorporate images, drawings, diagrams, and charts to enhance the user's comprehension of the process;
Transform any training video into a practical guide manual to be utilized by the team member designated to the client.
Requirements
Bachelor's degree in any field
Exceptional written and verbal communication skills in English;
Proficient in MS Office applications, including SharePoint, Outlook, Word, Excel, and PowerPoint;
Basic understanding of ScreenSteps, Lucidchart, and/or Visio;
Strong organizational skills with a keen eye for detail.
Benefits
500K per incident HMO coverage + Dental & Optical Benefits
2 weeks of Christmas vacation
Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Solid professional & development training programs
25K Educational Assistance
Referral bonuses
VBP

Cagayan de Oro City, Misamis Oriental
Permanent
Full-time