dispatch/ Customer Service/logisticsOrigo BPO

Description
The Customer Service/Dispatch corresponds with customers concerning sales and service inquiries. This position obtains and accurately records information and data critical to facilitate effective service delivery and exceed customer expectations. This role is also responsible for prioritizing and organizing service requests in preparation for dispatch.
Key Responsibilities:
• Respond to inbound customer calls concerning sales or service inquiries
• Enters service calls in client's ERP system - technician's request and/or email from third party portals
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Identify and escalate priority issues
• Route calls to appropriate resource
• Document all call information according to standard operating procedures
• Completes call logs
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Make outbound calls as needed to obtain information and provide responses to customer inquiries
Skills and Qualifications:
• 2+ years' customer service experience in a fast-paced environment
• Preferably with Dispatching experience
• Previous customer service experience in a call center, service business
• Customer service orientation
• Ability to work independently
• Excellent written and verbal communication
• Excellent telephone etiquette customer service skills
• Listening skills
• Problem analysis and problem solving
• Ability to multi-task and prioritize with organizational and time management skills
• With good attention to details
• Strong computer skills in a Windows-based environment, with the ability to learn unique and proprietary software
Requirements
Minimum education level: Senior high school
Years of experience: 3
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  7 minutes ago