dispatch CoordinatorWeAssist.io

Hiring: Full-time Dispatch Coordinators - Remote - $6,600 to $8,400/yrAbout the Client❄ HVAC Solutions That Matter - Providing repair, installation, maintenance, and 24/7 emergency support across Arizona.
Locally Rooted, Community-Driven - Built around trust, loyalty, and giving back to the local community.
Always On Call - Known for quick response and 24/7 availability when it matters most.
Team-Oriented Vibe - Everyone pitches in and plays their part to keep things running smoothly.
Family-First Culture - You're not just an employee; you're part of a team that values loyalty and care.About WeAssistLed by a Founder Who Cares - Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.
⚡ Fast & Purposeful Recruiting - We move quickly but prioritize long-term fit, stability, and growth over just filling roles.
Connecting Global Talent - With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.
❤ Giving Back Matters - From building schools to feeding the homeless, we believe true success means making a difference.
An Inclusive & Thriving Culture - Your skills and unique gifts matter. We create an environment where outsourced professionals don't just work-they grow.⚒ Key Responsibilities of the Dispatch CoordinatorsInbound Call ManagementScheduling & DispatchTeam Communication & CollaborationAdditional Information:-Why Are They Hiring Dispatch Coordinators?Our client is transitioning away from a costly and error-prone answering service that often missed calls, entered wrong data, and caused lost opportunities. They're hiring two Dispatch Coordinators to provide reliable, in-house coverage for all inbound calls and scheduling. This is your chance to step into a critical role where you'll keep operations flowing, customers happy, and technicians on track.Bonus: Perform well, and you could step up into a Lead Dispatch Coordinator role, owning the desk and guiding others.✅Qualifications:
Excellent English - Clear, confident, and professional phone voice.
CRM Experience - You've used scheduling or dispatch tools before (Kickserv is a plus).
Dispatch Know-How - Previous experience in HVAC, field service, or call-heavy roles.
Detail Obsessed - You catch what others miss. Strong attention to detail-no selective reading of instructions.
Calm Under Pressure - Organized even during peak call seasons.
Responsibilities of the Dispatch Coordinators:Your responsibilities include:
Inbound Call Management
Answer all inbound calls promptly during your assigned shift (20-70 calls/day, depending on season)
Provide a professional, calm, and friendly voice to every customer-no matter how urgent their issue may feel
Gather complete and accurate client information, including:
Name, address, phone number, and email
Homeowner vs. tenant status (and capture tenant details if applicable)
Gate codes or access instructions if necessary
Log issues clearly in the CRM, whether it's a broken A/C, routine maintenance, or a request for a new unit
Route calls appropriately:
Repairs & Maintenance → Book directly into the schedule
New Quotes → Forward to the sales team
Billing or special cases → Escalate to management
Scheduling & Dispatch
Book appointments in set service windows and follow capacity limits set by the company
Use CRM's map view to prioritize efficient routing and avoid wasted technician travel
Recognize emergency calls and prioritize accordingly
Enter every job into the CRM immediately
Keep the daily board clean, accurate, and up-to-date
Team Communication & Collaboration
Participate in the daily handoff between shifts to ensure no customer slips through the cracks
Stay aligned with the team on process updates and scheduling priorities
Be proactive in asking questions if unclear-never guess or assume
Uphold the company's family-first culture by treating every customer with honesty and care
Administrative Support Tasks (Growth Responsibility)
When call volume is low (especially in the off-season), support with secondary admin tasks such as:
Running basic reports (e.g., unpaid accounts)
Reviewing CRM data for accuracy and completeness
Double-checking contact details and updating records
Want to Know More About the Client?Our client is a trusted HVAC services company based in Arizona, providing reliable heating, ventilation, and air conditioning solutions to residential and commercial clients. From fast-response emergency repairs to smart thermostat installations and preventive maintenance, they pride themselves on keeping homes and businesses comfortable year-round. Their mission is built on honesty, responsiveness, and community care-never upselling unnecessary work, always putting the customer first. With a strong reputation and commitment to excellence, they're now building their own internal dispatch team to better serve clients and scale operations.That means your role will be at the heart of their mission: making sure every customer is heard, scheduled, and taken care of with speed and accuracy. If you've got the skills to keep the calls flowing and the schedules tight, this is your chance to shine. ✨Company Culture and Core Values:This is a detail-driven, customer-first team that values responsiveness, accuracy, and integrity. You'll thrive here if you like clear systems, structure, and a no-nonsense approach to delivering great service. Here's what matters most to them:
Work Hard, Get Rewarded - Effort here equals real results.
‍‍ Family First - Support each other like family, because you are.
No Guessing Games - Clear communication and no half-read messages.
Grow With Us - Honest mistakes are fine-laziness is not.
Joining this team means stepping into a family-first culture where precision, integrity, and responsiveness drive everything they do.What's in it for you?Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:
Frontline Impact - You're the first impression, and the difference-maker, for every customer.
Growth Path - Start as a coordinator with a clear opportunity to move into a Lead role.
Remote Flexibility - Work from home with a professional setup.
Skill-Building Role - Hone your dispatch, logistics, and customer service expertise in a fast-moving field.
Be Trusted - No micromanagement here-just clear expectations and respect for your work.
Family-First Culture - Join a team that treats you like one of their own.
This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our clients' journey to success!WeAssist: (Not your average Recruiting Firm...)Started by Reef Colman just six years ago, is not your typical staffing agency...We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 100 people. We help US businesses find skilled remote workers and connect these workers with good employers.What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best!Perks:
13th Month Bonus (Wild right?! )
Permanent work-from-home / remote set-up
Health insurance ‍⚕
Dental insurance
Mental health insurance
Great starting salary
Growth opportunity
Performance-based raises
Prizes and bonuses
Specifics:Time
Full-time
Schedules will be assigned on a first-come, first-served basis-the first hire gets the first choice!
This is a remote position so you can have the freedom to work from anywhere
7:00 AM - 3:00 PM (Arizona MST)
2:00 PM - 10:00 PM (Arizona MST)
1-hour overlap at 2-3 PM for smooth handoff
Miscellaneous
Attire - business casual when in meetings
Professional setup (Pains me I actually need to write this down... )
Clean background
Good camera
Good microphone
Strong wifi
Tech Stack
CRM/Dispatching Software
Phone System (VoIP)
Text/iMessage
KickServ (Huge plus!)
ServiceTitan, Housecall Pro, Zoho, HubSpot, etc
Compensation
$6,600 to $8,400/yr
WeAssist.io

Philippines
Permanent
Full-time