director, TrainingBell

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Are you a passionate leader who can work with Executives, Senior Managers, and Managers to sustain proper flow of functions and responsibilities within the Training team?
Is it easy for you to create and develop strategic plans for all Training programs?
Are you detail-oriented and keen on analytics?
Imagine having the opportunity to join an organization that is committed to your professional growth and development. At Quantrics, you will be a part of our amazing team where you will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing.
You will have an opportunity to:
Oversee, create and develop strategic plans for all Training programs. You will be reporting directly to the VP of Training and be responsible for ensuring the success of all site support functions while adhering to company policies and procedures
Lead, develop and coach a team of 50 plus Senior Training managers, Senior Trainers and Trainers
Ensure that all training deliverables are met and properly executed
Be the POC for all training classes across all sites and set proper guidance on how to improve ramp plans, training execution, hiring plan updates, contingency campaigns, and other training-related concerns
Ensure that an adequate supply of training resources is met while maintaining quality of service
Work collaboratively with internal and external skateholders
Lead by example, demonstrating all aspects of the Quantrics CREED
Focus on analytics, (i.e. trainer statistics) to deliver better performance
Develop and manage to an overall training strategy, capitalizing on trainer utilization and effectiveness
Work closely with the Executives, Senior Managers, and Managers to sustain proper flow of functions and responsibilities
Ad-hoc tasks, as required
You will be a great fit on our team if...
Has at least 10 years experience in Training with 5 years of experience as a senior leader
Operations leadership experience preferred
Candidate must possess at least a bachelor's degree
Ability to foster professional working relationships
Excellent knowledge using MS Office tools
Ability to support multiples sites
Ability to analyze data and operation processes
Detail- and process-oriented
Superior written and verbal English language skills
Strong leadership and coaching ability
Ability to put complex theories into simple and easy-to-apply terms
Willingness to travel
Ability to work in a 24/7 rotating shift environment. Night shifts will be required.
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Position Level: Q41
Application Deadline: 09/14/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Bell

Naga City, Camarines Sur
Permanent
Full-time