Director of Quality AssuranceNeksJob Philippines
Workplace: Makati
Salary: ₱ 235,000.00 monthly
Work form: Full time
Posting Date: 09/11/2025
Deadline: 01/11/2020
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Description
QUALIFICATIONS:
• **At least 5 years in the BPO industry as Director for training and quality and 3 years management in a multi-client account environment
• Critical thinking, proactive attitude, strong communication skills
• Proven ability to manage within a budget, within multiple sites clients
• Experience with standard business applications including MSOffice
• Strong team-building and leadership skills focused on production-oriented goals
• Able to manage multiple priorities
• Internal knowledge of Company Monitoring Services processes
• Overtime hours may be required
• Travel to various worldwide locations may be required
JOB DESCRIPTION:
• **Will be handling multiple sites
• Direct oversight of the Monitoring
• Services team
• Ongoing management of Quality Assurance Monitoring calibration process with Clients, Monitoring Services, Client Services and the Operations teams
• Ensure value-add Monitoring analytics to be consistent and delivered across all Operations in all sites.
• Ensure appropriate levels of skilled Monitors in order to achieve company and/or client required levels of monitoring by Agent / Client / Project
• Oversight of all Monitoring analytics and deployment of insights to QA Monitoring Services, Client Services and Operations
• Coordination of Quality Monitoring methods and practices with other subsidiaries on shared projects worldwide
• Ensure that the QA teams adhere to the BEST QA Manual
• Client interaction on new project implementation and design as it relates to Monitoring Services
• Escalation of updates to the Quality Assurance BEST Manual to senior leadership.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Ensure all policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper
We made it easier for you to APPLY!
Click APPLY NOW
Requirements
Minimum education level: Senior high school
Years of experience: 5
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
QUALIFICATIONS:
• **At least 5 years in the BPO industry as Director for training and quality and 3 years management in a multi-client account environment
• Critical thinking, proactive attitude, strong communication skills
• Proven ability to manage within a budget, within multiple sites clients
• Experience with standard business applications including MSOffice
• Strong team-building and leadership skills focused on production-oriented goals
• Able to manage multiple priorities
• Internal knowledge of Company Monitoring Services processes
• Overtime hours may be required
• Travel to various worldwide locations may be required
JOB DESCRIPTION:
• **Will be handling multiple sites
• Direct oversight of the Monitoring
• Services team
• Ongoing management of Quality Assurance Monitoring calibration process with Clients, Monitoring Services, Client Services and the Operations teams
• Ensure value-add Monitoring analytics to be consistent and delivered across all Operations in all sites.
• Ensure appropriate levels of skilled Monitors in order to achieve company and/or client required levels of monitoring by Agent / Client / Project
• Oversight of all Monitoring analytics and deployment of insights to QA Monitoring Services, Client Services and Operations
• Coordination of Quality Monitoring methods and practices with other subsidiaries on shared projects worldwide
• Ensure that the QA teams adhere to the BEST QA Manual
• Client interaction on new project implementation and design as it relates to Monitoring Services
• Escalation of updates to the Quality Assurance BEST Manual to senior leadership.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Ensure all policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper
We made it easier for you to APPLY!
Click APPLY NOW
Requirements
Minimum education level: Senior high school
Years of experience: 5
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Other Info
₱ 235,000.00 monthly · Makati, National Capital Region · Today, 09:33 AM (updated)
Work type
Full Time
Work type
Full Time
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NeksJob Philippines
About the company
NeksJob Philippines jobs
₱ 15,000.00 monthly · Batanes, Cagayan Valley · 14 September (updated)
Position Director of Quality Assurance recruited by the company NeksJob Philippines at Makati, Joboko automatically collects the salary of ₱ 235,000.00 monthly, finds more jobs on Director of Quality Assurance or NeksJob Philippines company in the links above
About the company
NeksJob Philippines jobs
₱ 15,000.00 monthly · Batanes, Cagayan Valley · 14 September (updated)