Director of Operations (food & beverage background)Destination Hotels

Job Description
Summary
Operational:
. To coordinate with Security Manager to ensure for short and Long term planning of Safety and Security operations of the hotel, complying with all brand standards and audit/statutory related requirements
. To coordinate with Housekeeping Manager to ensure that Housekeeping and Laundry centre facilities comply with all minimum brand standards
. To coordinate with Front Office Manager to ensure that all sub-departments in Front Office implement the minimum brand standards
. To ensure that all company minimum brand standards in Food and Beverage have been implemented, and that optional brand standards have been implemented where appropriate.
. To monitor all operations, working through the respective Head of Department to make adjustments where necessary.
. To make sure that all Rooms, Food and Beverage and Spa Top 20 are implemented.
. To feedback the results of the Consumer Audit in all operational areas and to ensure that the relevant changes are implemented.
Administrative:
. To ensure that the Rooms Division and Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
. To represent the Rooms Division and Food and Beverage function on the hotel's Leadership Committee.
. To support the Culinary function and gain exposure and learning in the operations and processes of the department.
. To oversee the preparation and update of individual Departmental Operations Manuals of each of the areas.
. To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations.
. To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Financial:
. To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
. To ensure that each profit centre (e.g. Outlets, Rooms, Laundry) is operated in line with maximising profit while delivering on the brand promise.
. To ensure that each cost centre (e.g. Stewarding, Housekeeping, and Security) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
. To oversee the preparation of an Annual Business Plan for Rooms Division and Food and Beverage.
. To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
. To proactively manage costs based on key performance indicators, working through the respective Heads of Department as appropriate.
. To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
People:
. To oversee and assist in the recruitment and selection of all Rooms / Food and Beverage Associates. To make sure that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their Associates.
. To oversee the punctuality and appearance of all Rooms / Food and Beverage Associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
. To maximise the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
To conduct annual Performance Development Discussions with Heads of Department and to support them in their professional development goals. To ensure that they in turn conduct annual Performance Development Discussions with their Associates.
. To ensure that each Head of Department plans and implements effective training programmes for their Associates in coordination with the Training Manager and their Departmental Trainers.
. To support the implementation of The People Brand, demonstrating and reinforcing Hyatt's Values.
. To ensure that all Associates have a complete understanding of and adhere to Associate rules and regulations.
. To ensure that Associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
. To feedback the results of the Employee Engagement Survey in all operational area and to ensure that the relevant changes are implemented.
. To work closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
. To make sure that Rooms, Food and Beverage and all operational Associates work in a supportive and flexible manner with other departments.
Qualifications
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms. Good problem solving, administrative and interpersonal skills are a must.