Director for emerging marketsTTEC

At TTEC, we're all about the Human Experience. Elevated. As a Director ,Partner Management working remotely in the Philippines, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Looking for an opportunity to develop relationships with partners in emerging markets? And impact a global business? In this role, you'll proactively assess and lead the customer experience market (CX) in finding the best emerging geographies for the company's expansion. You'll research and analyze key data for existing and new geographies. As a subject matter expert, you'll regularly publish internal research and findings for decision makers.
During a Typical Day, You'll
Ensure all emerging market geographies have partnerships in place
Work across teams to propose new geographies to customers
Identify efficiencies based on best practices based on operating models
Ensure partner-based options are utilized and offer cost efficient solutions to clients
Develop and deliver training for the team to ensure everyone is up to date with relevant findings and information
Coordinate investments in research off the shelf and customized research projects
You'll report to VP for Partner Management. You'll contribute to the success of the business through your expansion research and management of partners.
What You Bring to the Role
Associate degree, technical school or equivalent work experience
Minimum 2 years call center or sales management experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Consistently mentor and inspire others
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Customer focused mindset
What You Can Expect
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
TTEC

Pampanga
Permanent
Full-time