Desktop Support technician - pampangaTTEC

ITOPSDSS3.PH - Desktop Support Technician
Bringing smiles is what we do at TTEC... for you and the customer. As a Desktop Support Technician working on site in Mexico Pampanga, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What you'll be doing
This position provides sophisticated technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. In addition, this position will be utilized to develop comprehensive project plans for application and system installations at one or multiple locations. Resolves reported desktop problems related to hardware, operating systems, and configuration issues through troubleshooting and research.
You will be responsible for
Performing all Technology IT Desktop Support job responsibilities.
Overseeing and supporting trouble ticket activity and work orders as required; Developing and verifying documented stepped procedures.
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution.
Being a Technical Subject Matter Expert (SME) for all desktop (production and support) applications.
Understanding and enforcing TTEC policies and following all safety rules and regulations.
Additional tasks and responsibilities assigned by the Team Lead and Technology Management.
Desired Skills and Experience
Certifiable technical skills. Acceptable call center-related technical certifications include but are not limited to Bachelor's Degree in Computer, with at leat two years related experiences
Excellent customer service skills as defined in terms of customer satisfaction and must be familiar with the call center business and support multiple clients.
Demonstrated work experience in a networked client-server environment with experience with Microsoft TCP/IP and network environments.
Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever-changing technology
Must be willing to work on-site
What You Can Expect
Dedication to your career growth and professional development ; Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Select Remote, Onsite OR Hybrid)
TTEC

Philippines
Permanent
Full-time