Role Purpose: Provide effective and timely day-to-day IT desktop support, advice, guidance and diagnosis, and timely problem resolution for clients.
General Functions:
Respond to client support requests.
Contact clients to find out the nature of the problem.
Provide support to the client's location or connecting via a remote link.
Troubleshoot hardware and software issues.
Install and maintain hardware computer peripherals.
Install and upgrade operating systems and computer software.
Troubleshoot networking and connection issues as needed.
Advise on software or hardware upgrades.
Provide basic training in computer operation and management.
Complete job reports and ordering supplies.
Others:
Job location: 3rd Flr, JESA-ITC Bldg., 90 Gen. Maxilom Ave., Cebu City
Working Hours: Shift System/Rotational Shift
Full-time; Project-based coterminous to project assignment
Qualifications:
The position requires a Bachelor's Degree in Computer Engineering, Information Technology or any related course.
At least 3 years working experience in hand-on hardware technical support preferably in a BPO environment.
Special Knowledge & Skills:
Familiarity with computer networks: basic understanding of networks to solve any data-sharing issues
Hardware repair: hands-on knowledge to fix hardware failures on desktops and laptops.
Troubleshooting: diagnosing the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital.
Interpersonal skills: communicating in a polite and effective manner with both internal and external clients is essential.
Time management: must work independently and pace themselves in order to multitask and complete jobs successfully.
Writing Skills: need strong writing skills to clearly respond to help desk tickets and emails.
Tools/Software: familiar and comfortable using the following software on a typical work day; Microsoft Office (Outlook, Excel, Word and PowerPoint), help desk ticket management software, desktop operating systems (Microsoft and macOS)
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
2-3 years of relevant work experience required for this role
Working rights required for this role
General Functions:
Respond to client support requests.
Contact clients to find out the nature of the problem.
Provide support to the client's location or connecting via a remote link.
Troubleshoot hardware and software issues.
Install and maintain hardware computer peripherals.
Install and upgrade operating systems and computer software.
Troubleshoot networking and connection issues as needed.
Advise on software or hardware upgrades.
Provide basic training in computer operation and management.
Complete job reports and ordering supplies.
Others:
Job location: 3rd Flr, JESA-ITC Bldg., 90 Gen. Maxilom Ave., Cebu City
Working Hours: Shift System/Rotational Shift
Full-time; Project-based coterminous to project assignment
Qualifications:
The position requires a Bachelor's Degree in Computer Engineering, Information Technology or any related course.
At least 3 years working experience in hand-on hardware technical support preferably in a BPO environment.
Special Knowledge & Skills:
Familiarity with computer networks: basic understanding of networks to solve any data-sharing issues
Hardware repair: hands-on knowledge to fix hardware failures on desktops and laptops.
Troubleshooting: diagnosing the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital.
Interpersonal skills: communicating in a polite and effective manner with both internal and external clients is essential.
Time management: must work independently and pace themselves in order to multitask and complete jobs successfully.
Writing Skills: need strong writing skills to clearly respond to help desk tickets and emails.
Tools/Software: familiar and comfortable using the following software on a typical work day; Microsoft Office (Outlook, Excel, Word and PowerPoint), help desk ticket management software, desktop operating systems (Microsoft and macOS)
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
2-3 years of relevant work experience required for this role
Working rights required for this role
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Integrated Computer Systems, Inc.
About the company
Integrated Computer Systems, Inc. jobs
San Juan, National Capital Region · 21 September (updated)
Cebu, CebuAgreement
Position desktop Engineer recruited by the company Integrated Computer Systems, Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Desktop Engineer or Integrated Computer Systems, Inc. company in the links above
About the company
Integrated Computer Systems, Inc. jobs
San Juan, National Capital Region · 21 September (updated)