deputy Manager - davao city, davaoUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers. Primary Responsibilities: Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Provide expertise and customer service support to members, customers, and/or providers Identify and resolves operational problems using defined processes, expertise and judgment Investigate claim and/or customer service issues as identified and communicate resolution to customers Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: High school diploma or GED 2+ years of client account management experience 1+ years of claims processing experience Intermediate level of proficiency with MS Word and Excel Preferred Qualifications: Bachelor's Degree UNET, COSMOS, FACETS or NICE claims platforms experience Project management experience MS PowerPoint Preferably with Fiber or wired internet connection of 25 mbps in case of working from home. The following options are also available: Corporate internet subsidy for those within available and valid serviceable locations, subject to Company policy Onsite work for those who are amenable to drive or commute to our office locations Take the next step, online at:
Monster

Davao City
Permanent
Full-time