Dayshift Quality Assurance Analyst (Chinese speaking)NeksJob Philippines

Description
JOB RESPONSIBILITIES:
-Monitor and evaluate calls based on Client's specific criteria
-Escalate and communicate detailed information about calls monitored to all clients and Quality
Assurance Supervisor
-Answer Operations' questions concerning QA guidelines and policies
-Send out Red Flag/Fatal Error Audits to Upper Management
-Monitor all Teleperformance centers for quality and performance issues
-Participate in calibration sessions with Operations, Training, and internal quality members of the site
QUALIFICATIONS:
-MUST BE FLUENT IN MANDARIN AND HOKKIEN
-Previous QA experience preferred
-Ability to analyze and solve complex technical issues
-Strong communication skills (verbal and written communications)
-Strong troubleshooting and problem solving skills
-Strong attendance record
-Current on technical issues
-Ability to work independently
-Professional demeanor
-Must have experience with Microsoft Office
-Must show exemplary quality scores throughout tenure as an agent
-Ability to perform other related duties and assignments as required and assigned by supervisor or
Manager
-Must demonstrate a good attitude and the ability to work as a team player
-Ability to multitask
-Willing to work in a flexible schedule
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Requirements
Minimum education level: Senior high school
Years of experience: 1
Availability for travel: No
Availability for change of residence: No

₱ 35,000.00 monthly ·  Makati, National Capital Region ·  Today, 09:03 AM (updated)
Work type
Full Time