day shift Quality Assurance Analyst l makati city - 25k to 30k monthly l t2NeksJob Philippines

Offer description
₱ 21,000.00 (monthly) Permanent contract Full Time
Job Summary:
We are looking for a Quality Assurance Analyst to be part of our team. The primary responsibility of the Quality Assurance Analyst will be to monitor and evaluate the quality of customer service provided by our customer service representatives. The Quality Assurance Analyst will work closely with the operations team to ensure that all customer interactions meet the company's quality standards and that all customer inquiries and issues are resolved efficiently and effectively.
Qualifications:
- Bachelor's degree in a related field (such as business, communications, or customer service) preferred
- 1-3 years of experience in a quality assurance role within a BPO or customer service environment
- Excellent communication skills, both written and verbal
- Strong analytical skills and attention to detail
- Experience with quality monitoring software and tools
- Ability to work independently and in a team environment
- Strong organizational and time management skills
If you are passionate about providing exceptional customer service and have a proven track record of driving quality improvement, we would love to hear from you. Please submit your resume to ****.*****@neksjob.com having the subject line as the position you are applying for.
Requirements
Minimum education level: Senior high school
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