data center site Operations Manager (st telemedia gdc)Globe Telecom, Inc.

Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Manages and leads the in-country DC team to operate/maintain 100% availability for the DC facility with compliance to all SLAs, Legal, Budget, Client, Regulatory and Audit requirements, and ensuring great customer experience at all times while also taking guidance and complying to STT GDC Group DCO policies and standards.
STT GDC Philippines is a joint venture between Globe, Ayala and STT GDC.
ST Telemedia Global Data Centres is one of the fastest-growing data centre providers, headquartered in Singapore. With a global platform of data centres in the world's major business markets of over 170 facilities across Singapore, the UK, India, China, Thailand, South Korea, Indonesia, Japan and the Philippines, STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers current and future colocation needs.
Leads and ensures smooth 24x7 running of the operations in the in-country data centre
Acts as Level 3 escalation point by overseeing and resolving all onsite operational incidents and major issues, including any change management activities
Manages M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated to DC environment (ie. fire safety, plumbing, etc..)
Designs, reviews and implements best in class DC operations based on ITIL and industry practices
Guides teams to improve services and processes within the DC, while ensuring adherence to customers SLAs
Responsible for reviewing and improving of the preventive maintenance program on an ongoing basis
Leads in incident, problem and change management to minimize impact to customer services
Review the safe work responsibilities and ensure strict adherence to the safety requirements, procedures, laws and regulations
Leads all facility management/data centre related certifications and implements related compliance for both internal and external customers
Develops and reviews all policies, SOPs and Emergency Operating Procedures, implements service improvement programs
Generate and provide periodic reports for management review and meetings
Reviews and approves purchase orders for replacement parts, equipment, etc and supports vendor reviews
Any other duties or project as assigned by the Management
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