data Business AnalystCommunity Brands

Job Description:We are seeking a technically-adept Data Business Analyst to join our team. Our team implements and supports the Nucleus product, the first data analytics platform built specifically for associations and nonprofits. As a Data Business Analyst, you'll work closely with both our clients and our internal team to bridge the gap between technical and non-technical project needs, scoping, and communication. Responsibilities will include supporting clients and teammates through initial implementation and platform adoption, reviewing & scoping support tickets, and assessing client requests to appropriately scope next steps.Position Summary ​Analyzing client business rules and aligning them with baseline configuration optionsSolutioning client implementations based on client needs and platform architectureScheduling and facilitating client meetings for site configuration and deliveryManaging and tracking progress on client deliverablesReviewing client sites and usage metrics to proactively identify issuesWorking with client staff to encourage platform adoption and usageReviewing and responding to support tickets and other client correspondencePartnering with our engineers to address client issues and verify solutionsAnalyzing data discrepancies and logic implementationCollaborating with data engineers on business rules and logic implementationIdentifying opportunities to expand client subscriptions to meet additional data needsSurfacing client feedback and needs to product managementEducating clients on product usage and best practicesDocumenting new product features and common support scenariosAdditional duties as assigned.We would love to chat if you have...ExperiencePreferably 2-4 years of client-facing business analyst and/or technical project management experienceHas worked in a customer-facing role for at least 2 years, especially in a client support or client success capacityHas at least 3 years of experience collaborating with technical teams as a QA, BA, and/or PMComputer TechnicalProficient in Office 365 - Microsoft Word, Excel, PowerPoint, OutlookExperience with Tableau or Microsoft Power BIFamiliarity with programming languages (preferably SQL and Python) or comfortable working with programming queriesExperience with data governance and business intelligence & analyticsDemonstrated ability to learn and understand software applicationsOther SkillsLoves to solve puzzlesExcellent verbal and written communication, organization, and follow up skillsExcellent relationship building skillsProven ability to handle multiple tasks with minimal supervisionAbility to work effectively within a fast-paced, deadline-driven environmentComfortable working with technical & non-technical clients and team membersFamiliarity with the Software-as-a-Service (SaaS) business model preferredExperience supporting Software-as-a-Service (SaaS) clients preferredPossesses an ingrained commitment to providing excellent client serviceLoves to work with all different kinds of peopleAttentive to detailEnjoys the pace and variety of managing multiple prioritiesPrefers a fun, collaborative work environmentWorks well both in a team and independently while tackling complex problemsLikes to understand how things work and isn't shy about asking questionsIs interested in technology and dataCan follow team processes and escalation pathways but is quick to point out improvements and efficienciesTakes initiative and can operate independently, as well as collaborativelyExplains technical concepts to others with ease, using clear and concise languageIs cool under pressure, thinks on their feet, and handles the unexpected with graceEffortlessly and quickly builds strong relationships with clientsPossesses moderate technical skills or data analysis/statistical skillsIs a highly motivated self-starter who wants to make valuable contributions to the team from day one#LI-JF1 #momentivesoftwareAbout Us:Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission-driven organizations and associations rely on the company's cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.comWhy Work Here?At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Hybrid Work Arrangement
Hazard PayMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Community Brands

Cebu
Permanent
Full-time