Data AnalystSVCPH Inc

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for a Data Analyst to start ASAP!
Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Executive Boutique/Select VoiceCom and think its a great place to work!.
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it!
Checkout our Facebook page:
Plus enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
Responsibilities:
Analyze and interpret complex data sets, drawing on your Excel expertise, Salesforce proficiency, and financial background to meet both management and client objectives.
Perform thorough data cleaning and organization, ensuring data integrity and accessibility, and meticulously document all processes.
Develop and optimize Excel templates and tools for enhanced client and management reporting, utilizing advanced functions, formulas, and macros to provide sophisticated data solutions.
Manage and maintain databases, spreadsheets, and reports, leveraging your expertise in Excel and Salesforce to provide operational insights.
Identify and implement process automation opportunities, streamlining workflows in Excel and Salesforce.
Handle internal reporting and analysis, focusing on performance metrics, list productivity, and financial metrics, using Salesforce to its full capacity.
Utilize advanced tools in Excel and Salesforce to enhance report delivery and analytical capabilities.
Perform root cause analysis on data discrepancies and operational gaps, using your financial acumen to develop concrete, actionable improvement plans.
Qualifications:
At least 3 years of relevant experience in data analysis, particularly in data reconciliation, analytics, and financial analysis
Demonstrated expertise in Microsoft Excel, including advanced worksheet creation, data sorting, complex formulas, and macros, backed by a solid understanding of algebra, statistics, or economics.
Experience in managing call center data is a plus (e.g., calling lists, dialer systems, workforce management, dashboards), with a focus on financial implications.
A strong track record in metrics reporting, control development, and data-driven decision-making, especially in financial contexts.
Excellent analytical, problem-solving, and creative thinking skills.
Strong written and verbal communication abilities, capable of leading data-focused discussions and articulating prioritized solutions effectively.
Ability to manage and prioritize multiple projects and tasks simultaneously, while maintaining a strong attention to detail.
Proficiency in Microsoft Word, PowerPoint, and Outlook, with advanced skills in Excel and Salesforce.
A detail-oriented, data-savvy individual with a passion for transforming numbers into actionable insights and strategies, especially in financial scenarios.
Work Schedule: Night Shift
How to Apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.
What to prepare:
Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID
or
Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).
SVCPH Inc.

Cebu City, Cebu
Permanent
Full-time