To be successful in this role, you should have a positive attitude and excellent telephone etiquette. The ideal Customer Support will remain calm and professional under pressure and always treat clients with respect.
Key Responsibilities
Help reach potential clients/partners telephonically and grow online reach.
Call leads from their existing database.
Provide any information that the client requests.
Shift Time:
Must be amenable to work on shifting schedule
Permanent work from home
Skills and Experience
Be able to get excited on the phone with a bubbly likeable personality.
Must never be satisfied with the status quo - always be improving.
Excellent verbal communication skills.
Professional tone.
Ability to remain calm under pressure.
Excellent time management skills.
Strong attention to detail with the ability to follow systems and procedures.
Strong work ethic and time management skills.
Ability to work independently with excellent time management and workflow skills to achieve set goals.
Nice to Have but not Required
6 months experience as a Customer Service Representative or in a BPO industry.
Personality Fit
Someone who loves talking to different people and engaging with them.
Cheerful and energetic.
Strategic Thinkers.
Self-sufficient and self-managing work practices with the ability to manage issues as they arise.
Self-motivated
Organised
High attention to detail
Driven to succeed.
Not shy to ask questions, approach, set reminders, present ideas
Works well under pressure.
Must be open, innovative, and creative.
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Filta Global
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