Customer support specialistTop Data

Company
Codisto is a software company based in Sydney, Australia. It operates multichannel ecommerce software which is sold to ecommerce merchants on a monthly subscription basis.
Amazon by Codisto is a Sales Channel for Shopify that connects the Shopify ecommerce platform (a popular system that powers websites) to Amazon.
Amazon by Codisto can create Amazon listings and keep inventory, prices & orders in sync making it easy for online sellers using Shopify to increase their sales.
Role
The customer support role supports Amazon by Codisto users (ecommerce merchants). Support is performed primarily via email and chat but sometimes when required by phone.
The role is challenging because the solution connects Shopify via Codisto software to Amazon and users often aren't sure what isn't working - the problem could be with Shopify, Amazon by Codisto or Amazon itself. There are variations in how sellers use Shopify and also variations in different geographical sites on Amazon e.g. Amazon.com & Amazon.com.au have differences that need to be understood.
Each support ticket needs to be addressed bespoke - Codisto does not use canned responses and due to the wide variety of issues does not offer a 'flowchart' method of solving customer problems. Therefore candidates should show an aptitude for deep thinking.
Candidates who have sufficient experience may be asked to perform proactive support in addition to incoming (reactive) customer support.
Full training will be provided on the Amazon by Codisto software as well as education provided on Amazon & Shopify
Skills
The role will suit candidates who enjoy being challenged mentally and who enjoy focusing on high quality and depth of support as opposed to a role whether focus is on higher volume of simple problems. The ability to learn and retain a large amount of knowledge is key.
Excellent communications skills both written and verbal are essential to the success of the role. A keen interest in software, ecommerce and sales channel selling is highly desirable.