Customer support specialistSweatWorks

SweatWorks was founded to make technology relevant, accessible, functional and beautiful so that our partners can engage their clients like never before. We believe in embracing and using technology to solve problems, not create new ones. SweatWorks has grown from a boutique fitness agency into a leading technology firm that is creating some of the most innovative experiences for exceptional brands.
We are a force of digital strategists that create and implement extraordinary products for amazing clients. From startups to Fortune 500 companies, we work with clients to deliver digital solutions across web, mobile and all digital devices in between. From social networks to apps to complex content management systems, we have the capabilities to produce anything digital.
This role can be located anywhere in Argentina or Philippines
THE ROLE
WHAT YOU'LL BE DOING
SweatWorks, the leading technology company in the fitness industry, is hiring a Customer Service Representative fluent in written and spoken English and with full-time availability.
SweatWorks is seeking qualified candidates for its customer service department that supports one of our impressive client products. The representative is responsible for serving customers, providing product and service information, and resolving product and service problems.
Responsibilities
Attracts potential customers by answering product and service questions, and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
WHAT WE REQUIRE
YOUR SKILLS
Ability to work one weekend day per week
Detail-oriented and technical acumen
2+ years of experience preferred in a customer support role
Experience with any of the following Jira, Intercom, Shopify, Stripe, Google Spreadsheets, Google Docs.
Able to work independently and in a team environment and efficiently meet deadlines.
Able to promptly answer support related emails, phone calls, and other electronic communications.
Self-motivated, detail-oriented, and organized.
A strong sense of professionalism and discretion required.
WHAT WE OFFER
Ability to work from home office when possible
Up to 25 paid vacation days per year
Competitive health insurance coverage
401k Retirement Plan
Bi-Yearly Team Summits
Potential to travel to client sites internationally
Working with the leading brands in fitness and wellness
Work with a global team
Ability to grow - SweatWorks is in hyper-growth mode, which means opportunities are endless for career development.
Reimbursement of internet and gym expenses
SweatWorks is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
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SweatWorks

Philippines
Permanent
Full-time