Customer support specialist / merchant advocate @ fast-growing software companyBooster Apps

Howdy,
Stuart here, founder of Booster Apps.
We are a fast-growing software company looking for a full-time Customer Support Specialist (Merchant Advocate) to join us in providing world-class support for eCommerce apps trusted by over 800,000 Shopify merchants around the world.
This position is 100% remote, but applicants must be located in the Philippines.
The shifts will be 6AM - 2PM, 2PM - 10PM, and 10PM to 6AM PH time. You will be working weekends as well with either Tuesday + Wednesday, or Wednesday + Thursday off.
What does the position entail?
Providing live chat and email-based support on our Tier 1 support team that serves as the first point of contact for customers that reach out for help
Respond to general inquiries with a friendly, professional tone and ready-to-help attitude
Work closely with Tier 2 support to escalate tickets and ensure a smooth handoff between support teams
Willing to help in any area of the product (help documentation, product research, etc.)
Collaborate with all teams as an advocate for the customer
Requirements:
Have 3+ years of email-based support experience
Be a strong communicator with excellent written English skills
You must be tech-savvy with some prior technical experience
Be detail-oriented and able to document, track, and monitor problems in a timely manner
Have experience using a ticketing system such as Help Scout, Zendesk, Intercom, etc.
Able to be productive with little supervision
Be enthusiastic about solving problems and helping others!
Nice to haves, but not required:
eCommerce experience
Experience with the Shopify platform
Basic HTML and CSS skills
Things we love: ❤
Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
Helping over 800,000 Shopify merchants who have used our apps.
Having a stress-free work environment!
Things we avoid:
Micro-managing
Egos
Drama
Does this sound like you would be a good fit? Please complete the application form and we'll be in touch.
Thank you!
Stuart @ Booster Apps
Booster Apps

Philippines
Permanent
Full-time