Customer support representativeGo2

Job Descriptions
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Job Qualifications
Updated resume with employment dates
At least 1-year BPO straight employment or 1 year accumulated freelance VA or online work experience
Excellent written and verbal English communication skills
Experience with any Customer Management System
E-commerce support experience not required, but definitely a plus
Email etiquette and management skills in Gmail
Scheduling and managing appointments in Google Calendar
Above-average time management Abilities
You care about what you are doing
You feel comfortable asking questions
You exhibit personal accountability
You have keen attention to detail
You are resourceful and are a problem solver
You are self-motivated and eager to learn
You are a team player
You have the ability to multitask and prioritize projects