Customer support representative (email/chat)ECE Consulting Group

Job Description:
As a Customer Support Representative, you will be responsible for providing exceptional customer relations support for our client. A Customer Support Representative is not a call center agent, your role is not only to help our client's customers with issues they encounter but to make every customer's experience with support an exceptional one. As a Customer Support Representative, you will demonstrate a true passion for serving customers while resolving their issues. Customer Support Representatives will respond to client emails and live chat interactions with professionalism and care.
Key Responsibilities:
Provide timely responses to client emails and chats
Approach issue resolution with efficiency, empathy, and professionalism
Demonstrate a true passion for serving customers and resolving issues
Creatively and proactively drive continuous improvements that lead to delighted customers/service
Ensure client files are accurate and updated
Ensure all interactions are held with the highest level of confidentiality
Qualifications:
Strong written and verbal communication skills
At least 2-years of customer support experience required, preferably in an online interactive setting
Ability to defuse client anxiety through exceptional customer service techniques/skills
Ability to think critically and apply problem-solving skills to resolve issues
Must be self-motivated, act independently, and know when to escalate issues
Requirements:
Must be willing to work in Dumaguete Site
Must successfully pass a background check
Must successfully pass a Healthcare Screening check
Other Details:
4x10 schedule (work week mayincludethe weekend - Sat/Sun - and holidays; with consecutive 3 days off)
Opportunity for weekly and monthly incentives
Screening and interviews will be conducted virtually. Shortlisted applicants will be contacted for the initial interview schedule and related details.
Job Posted by ApplicantPro
ApplicantPro

Dumaguete City, Negros Oriental
₱17,000 per month
Permanent
Full-time