Customer support rep, bilingual - french canadian / englishReuters Corporation

Job Description POSITION SUMMARY: Customer Support Agents at Confirmation.com act as front-line support for our global network of users, and work hard to provide a great user experience. Agents are required to conduct themselves in a professional ma Job Description POSITION SUMMARY: Customer Support Agents at Confirmation.com act as front-line support for our global network of users, and work hard to provide a great user experience. Agents are required to conduct themselves in a professional manner at all times and provide accurate, timely information about our applications to both internal staff and external users. ESSENTIAL DUTIES AND RESPONSIBILITIES : Act as point of contact for troubleshooting, diagnosis, and escalation of customer support issues (application functionality, basic Internet browser and email questions) Facilitate potential customer inquiries concerning CCI applications and provided standard practices and procedures. Facilitate communication between potential customer and Sales Department regarding deviations from standard practices Coordinate with appropriate departments to ensure Authorization & Authentication documentation is completed appropriately Participate in application user acceptance testing as required Responsible for support tasks associated with daily operations, such as filing and copying. All other duties as assigned by supervisor. Education and Experience: Requires 1-2 years of work-related experience. Requires oral and written proficiency with French Canadian language Proficient with Microsoft Word, Excel, Outlook and Internet. Comfortable with computer technology and learning new applications. Solid communication skills with ability to effectively respond to questions. Prior call center or customer service experience a plus. High school graduate or equivalent required.
Monster

Philippines
Permanent
Full-time