customer support EngineerThe HR Practitioner

Salary Details
Negotiable
Job Address
DASI Compound (at the back of DCWD), J.P. Laurel Ave., Bajada, Davao City
Job Description
Responsibilities:
Serves as first point of contact with customers regarding their machine issues after installation.
Provides prompt and accurate feedback to customers.
Provides initial diagnoses, analyses and troubleshoots machine issues .
Asks customers targeted questions to quickly understand the root of the problem.
Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
Coordinates, escalates, monitors and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
Follows up with customers to ensure that their machines are fully functional after troubleshooting.
Provides technical support to Service Engineers during installation, service visits and trainings.
Prepares and submits accurate and timely reports.
Documents technical knowledge, including findings, analyses, solutions, recommendations and learnings in the form of notes and manuals.
Performs other tasks that may be assigned from time to time.
 
Qualifications:
Good understanding of technology products
Familiarity with remote desktop applications
Excellent problem-solving skills
Superb communication skills, both written and verbal
Self-motivation and positive disposition
Confidence and composure in handling multiple tasks and customer issues at one time
 
Education and Experience:
BS degree in Mechanical, Electrical, Electronics and Computer Engineering or relevant field
Proven work experience as a Technical Service Coordinator or similar role
Professional qualification is an advantage
Has call center experience as Customer/Technical Support
 
Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title applied at: thehrpractitioner
Job Requirements
customer and technical support, technical service coordinator, licensed engineer
Job Type
Engineering
Working Hours
08:00 AM to 05:00 PM
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Region XI, Davao del Sur, Davao, Philippines
1 Year or less
Full-time
Negotiable
Bachelor's / College Degree
1 Vacancies