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customer support AssociateHelium 10

Salary: Agreement
Work form: Full time
Posting Date: 02/11/2021
Deadline: 02/12/2021
A Customer Support Associate at Helium 10 is responsible for providing customer support to sellers utilizing the Helium 10 product suite. In this role, your main goal is to provide support and help understand the technical requirements and challenges of our customers as well as manage customer communication as you work through issues. You will partner with T2 Support, Product, and Engineering to provide a seamless customer experience. Your customer service skills will help shape the way customers see our products and service and provide direction on how we can continue to level up our platform.
Who are we?
We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast!) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers deserve the best. We make tough decisions, own up to mistakes, and above all, find solutions to our problems.
Who are you?
As a Customer Support Associate at Helium 10, you must be highly organized, a strong communicator, detail-oriented, a fast learner, and a tenacious support provider. Your performance will be based on the results and level of service that you deliver to our customers.
Salary and Benefits:
$3/hr with the possibility of annual increase based on performance
13th-month pay
HMO for contractor plus immediate family (spouse and children) after 3 months of employment
Anniversary and birthday bonuses
Sick leave and paid time off after 3 months
Maternity/Paternity leave (applicable after 6 months)
Internal training
Requirements (Required):
Must be based in the Philippines
MUST HAVE good command of the English Language both oral and written. (Important)
MUST HAVE at least 6 months of experience providing customer support (email & chat).
Must be willing to do shift changes (i.e. Graveyard shift this month then morning shift next month, PH time). Also, weekend off PH time is not a guarantee. (Important)
Must be willing to be trained and undergo an evaluation period
Must be willing to work during PH/US holidays
We are looking for someone who can solely work for us (full time) and will not be employed anywhere else (existing or future), especially with businesses having a resemblance to Amazon or services for Amazon/Amazon sellers
Bonus Skills (Preferred, Not Required):
Knowledge of e-commerce platforms
Understanding of PPC advertising
Ability to utilize Google Drive (Sheets, Docs) and Excel
Experience using a ticketing system (examples; ZenDesk, Intercom, Jira)
Equipment Specifications:
Minimum internet speed of 5Mbps, with a backup Internet connection and power source
Laptop/PC RAM of not less than 8GB. This is for the purpose of opening multiple windows and tabs of the Google Chrome browser. (Important)
Laptop/PC Processor of at least Intel Core i5 or Higher or AMD A8 7600 or above
The above reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.
Helium 10

Other Info

US$3.00 per hour

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Helium 10

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