Customer success specialist (worldwide, english language)Hostinger

Is building a personal relationship with customers your bread and butter? Do you believe that customers should receive more than just support? Are you willing to go above and beyond to make them satisfied? Do you consider yourself an IT geek who can easily explain what DNS is, and you just love solving similar technical issues? You're in the right place. We are looking for an experienced Web Hosting Specialist to join our Customer Success Team!
We are a strong team of web hosting industry professionals who will motivate you to learn and be curious. The position will provide numerous Rubik's cube-worthy technical problems and the satisfaction of helping clients scale in the online environment.
If you crave to boost your career further in web hosting - this position will equip you with indispensable knowledge about the customers and the products, contributing to your long-term goals.
What you will do:
Communicate with Customers and solve their technical issues via live chat and email;
Provide a red carpet Customer service experience to our Customers;
Focus on the Customer's success by offering additional services, tools, and products;
Dive deep into the world of IT by continuous polishing your technical background;
Deliver impactful work on a company scale.
What we expect:
Clear written English communication (C1 or Native);
Minimum 1 year of troubleshooting experience in the Web Hosting field;
Knowledge in topics of billings, domains, DNS, emails, cPanel/WHM, various TLD issues and how to fix them;
Strong interpersonal skills such as proactiveness and empathy;
Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends);
Ability to boost the internet speed up to 50 Mbps;
A computer with the following parameters: processor - Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher.
What we offer:
3.5-week paid training course in technology, product, and communication areas;
Permanent remote work opportunity;
A competitive monthly payment starting from 500 USD Gross (based on your technical experience);
Bonuses: unlimited for upselling and efficiency based on KPIs;
Regular remote team-building and OKR events;
All tools needed for your personal development: Udemy account,
course, Scribd subscription, etc; * Active internal promotions - 75+ talents from the Customer Success team have excelled in their positions throughout 2021!
Be an owner of this decision. There is no better time to apply than now. You will thank yourself later. 😉
Hostinger

Cebu City, Cebu
Permanent
Full-time