customer success representative ( Tech Support - entry level) onsiteEastvantage Business Solutions Inc.

Job Description
About the role:
Answering tickets focusing on consumer products and service questions
Suggesting information about other products and services
Tier 2 & 3 customer support
Maintains customer records by updating account information. Overall knowledge base and data management.
Resolves product or service problems by clarifying the customer's complaint
Inquiring on the cause of the problem
Selecting and explaining the best solution to solve the problem if possible
Expediting correction or adjustment following up to ensure resolution
Position requirements:
At least 2 years strong background in technical support & strong communication skills (client wants someone who's good in communication, answering questions in technical terms, explaining resolutions) mostly Tier 2 or Tier 3.
Good communication skills
Amenable towork onsiteinORTIGAS
Amenable to work in rotational or flexible shift mid shift (3pm to 12 AM) & nightshift (10PM to 7PM or 9PM to 6 AM)