Customer success managerNetfluence

We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside sales, development, and technical support teams to ensure our services are delivered successfully.
Responsibilities
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging HubSpot effectively and finding value in our services
Become an expert in HubSpot and educate customers on the use and benefits of the CRM
Work closely with sales, support, and other technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to the technical support team
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal