Customer Service - with laptopHICAPS MARKETING CORPORATION

Accountable for the timely updating of ERIC System for the purpose of - Sales Master Maintenance, Sales Order Booking, Sales Invoicing, Report Generation
Assists, provides support and collaborates with field sales in achieving monthly targets.
Assists field sales in managing existing and new client queries, requests, orders and/or bookings.
Assists field sales in managing customer complaints and ensures resolution within agreed timelines.
Maintains records of all product technical bulletins and coordinates with Marketing for complete packaging requirement.
Assists field sales in sending out externally all communication materials for new products, new packaging, new label, new prices, etc.
Maintains a harmonious relationship with Sales Team, clients and suppliers.
Conduct Telesales, Market survey thru phone calls and assist in processing online queries (Web and Social Media) and orders.
Monitor ERIC system stocks, processes and prepares purchase requisitions to suppliers.
Collates 3 month rolling sales forecast, monitors and ensures that requirements are communicated with principal.
Coordinates internally to ensure that all sales bookings are delivered on time and as scheduled and that the WEEKLY DELIVERY PLAN is achieved.
Monitors warehouse inventories and stocks thru Warehouse Officer. Coordinates out of stock scenario internally and externally.
Participates in various activities (e.g. meetings, training, etc.) for the purpose of receiving and/or conveying information.
Submit required reports such as monthly sales/activity report, customer survey report and other reports as directed by the employer.
Workbank

Santa Rosa City, Laguna
Permanent
Full-time