Customer Service upsales trainerNations Info Corp

 
URGENTLY LOOKING FOR AN EXPERIENCED SALES TRAINER FOR CUSTOMER SERVICE - JOIN OUR CALL CENTER  & BE PART OF OUR FAST GROWING TEAM!
 
Do you love the idea of leading a team to success? Do you have the people skills that help motivate agents to do more than what is expected from them? Be part of our growing team and help us achieve success!
 
Company Overview
We are a fast-growing online provider of real estate and financial information and services to consumers, investors and professionals. Our goal is to present information which can help our customers make informed decisions to identify opportunities to improve their lives. We are continually looking to the future by innovating and bringing new data-driven consumer products to the marketplace in different verticals. To accomplish these goals, we've grown an extraordinarily talented team and have established various office locations. We strive to hire and partner with only the best players in the industry.
 
Our corporate culture is focused, friendly and keeps a keen eye on the details, going above and beyond to get the job done. We use courtesy, respect and fairness in all we do for our customers, employees, and business partners. We are big believers in rapid iteration and continuous process improvement
 
Our clients are in the USA. 
 
Awesome benefits we offer:
 
Competitive Salary
Night Differential 
Fixed weekend off
Paid vacation leave
Career pathing and advancement opportunities
Monthly performance incentives
Professional atmosphere in a motivating and fun call center environment
Convenient office location in Banilad
Constant coaching and feedback from your manager to ensure your success
Growth/advancement opportunities within the company
 
 
JOB DESCRIPTION
 
Nations Info Corp is looking for an experienced Sales Trainer for our growing customer service campaign.
 
You will be working with the Customer Service Manager and coaches who are currently responsible for developing and delivering training programs to improve the performance of our customer service agents.
 
Sales Trainer for Customer Service responsibilities include developing training systems (for group and individual learning) and coaching to enhance agents continued development. 
 
To be successful in this role, you should have solid experience developing training systems and training curriculums from scratch. You will help us develop our employees’ skills & habits in order to improve quality of work, productivity and retention while improving our current training programs and/or creating new programs for future opportunities!
 
JOB RESPONSIBILITIES 
Meet with CSR team members regularly to review quality sales/metrics and discuss action points by setting goals
Welcome all new hires and deliver motivating and inspiring virtual and local classroom training for team members on a weekly basis
Assists in continuous coaching on sales technique, quality and product knowledge
Track the growth of sales of each team member to evaluate and provide positive and constructive feedback. 
Execute sales training plans to ensure that sales and revenue numbers are obtained
Develop training initiatives for call center agents including follow up training of new and existing CSR hires, offering continuing education courses, product updates, process and procedural updates and support.
Custom training to drive sales and technical skill growth across the team. 
Design and implement a training tracking system to identify each employee who has successfully completed training and when they should require re-fresher, additional or ongoing training.
Work with supervisors of their teams to identify training needs and mapping out development of plans for teams and individuals.
Evaluation of effectiveness of training material. 
Monitor calls for effectiveness and improvement
Conduct follow-up exercises on sales/training opportunities
 
JOB REQUIREMENTS
 
A Bachelor’s degree or equivalent sales experience
A demonstrated sales background, experience in a call center environment
Technology skills, strong communication, organizational and interpersonal skills
Must have 5+ years experience in sales and/or a training/coaching role
Experience developing and implementing sales and service documentation
Excellent written, presentation skills, and instructional communication skills
Ability to provide feedback and demonstrate a variety of coaching methods
Self-motivated and goal oriented
For more information about our company, visit our website: http://www.nationsinfocorp.com

5+ Years Experience