Customer Service team leader | onsite |Staff Outsourcing Solutions, LLC

Job Summary:
 
We are seeking a proactive and experienced Customer Service Team Lead with a strong background in Amazon and Shopify e-commerce operations. This individual will work closely with our leadership team to help revamp customer service processes, enhance operational efficiency, and support a growing portfolio of women's health products. Ideal candidates are confident communicators, comfortable on video calls, and eager to be a visible, collaborative part of the team - not just a behind-the-scenes SOP executor.
 
Key Responsibilities:
Lead and support the Customer Service (CS) team, ensuring high standards in response quality, resolution time, and customer satisfaction
Oversee daily customer service operations on Amazon Seller Central and Shopify
Use tools like ShipStation and standard Shopify apps to manage orders, returns, and issue resolution
Collaborate with the CS Team Lead and other stakeholders to review and improve workflows and systems
Participate in Zoom meetings and contribute to strategic decisions around team processes
Maintain a strong understanding of our products and policies to effectively support customers
Assist in onboarding new CS staff and training on tools and procedures
Qualifications & Experience:
2+ years in a customer service leadership role, preferably in e-commerce
Proven experience with Amazon Seller Central and Shopify platforms
Familiarity with ShipStation and other key e-commerce tools
Experience in the supplements or medical device industry (a plus, but not required)
Demonstrated ability to analyze and improve processes
Excellent written and verbal communication skills
Comfortable with Zoom/video meetings and collaborative team engagement
Preferred Candidate Traits:
Engaged, proactive, and confident in suggesting improvements and speaking up
Ability to handle phone-based communication if needed (optional)
Looking for a long-term role with growth potential
Why apply with us?
Competitive Compensation package with Salary Appraisals
Saturday-Sunday Off
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/