Customer Service supervisorTangent Solutions, Inc.

Effectively supervise the performance of Team Leader, Customer Service Representatives and Salesforce Specialist.
Ensures that all Customer Service Representatives and Salesforce Specialist are assessed and all training needs are cascaded within established guidelines
Provides orientation to subordinates on project revisions and/or new accounts
Ensures that all client requests, queries, and complaints are being addressed and/or resolved regularly including feedback
Act as 2nd level of escalation for client issues.
Investigates and resolves customers' problems, which may be complex or long-standing problems that have been passed on the Customer Service Representatives
Ensures the quality of all Customer Service Representatives and Salesforce Specialist when interacting with customers and ensures their availability to meet the needs and expectations of the customers
Monitor and ensures accuracy of reports generated by all Customer Service Representatives and Salesforce Specialist before submission.
Prepares reports on a regular basis for submission to immediate superior.
Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Supervisor as may be formally and officially defined by the immediate superior or by the executive management.
MINIMUM JOB QUALIFICATIONS
A Bachelor' s Degree in Information Technology, Business Administration, Marketing, and other related fields
At least 2 years work experience in performing executive and administrative functions or in a similar position
Proficient knowledge of customer service, and standard office practices and procedures
Computer literate and knowledgeable in Basic Windows Applications
Keen on minute details, flexible, systematic, and results-oriented
Excellent in written and verbal communication skills
Ability to work well under pressure and with minimal supervision
With strong leadership background that can handle problems quickly and efficiently
Must be amenable to work within Ortigas, Pasig
Summary of role requirements:
Looking for candidates available to work:
Monday: Morning, Afternoon
Tuesday: Morning, Afternoon
Wednesday: Morning, Afternoon
Thursday: Morning, Afternoon
Friday: Morning, Afternoon
Saturday: Morning, Afternoon
Sunday: Morning, Afternoon
2-3 years of relevant work experience required for this role
Working rights required for this role