Customer Service supervisor | daetSM Mart Inc.

OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants .COLLECT PAYMENTS & PREPARE REPORT Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / c OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants . COLLECT PAYMENTS & PREPARE REPORT Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment . CHECK DAY-TO-DAY COUNTER OPERATIONS Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions . CHECK INVENTORY Validate cash replenishment requests, & check & monitor counter supplies & products inventory . RECONCILE PAYMENT DISCREPANCIES Reconcile payment discrepancies in finalizing reports . MANAGE CUSTOMER SERVICE STAFF Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts . CONSOLIDATE FEEDBACK FORMS Consolidate feedback handled & settled by CSM encode consolidated feedback in the prescribed report template print a copy of the report & discuss the report to CSM . MANAGE OPEX Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items . MONITOR INVENTORY OF SUPPLIES Monitor inventory level of supplies per area & track consumption of supplies at the GW area ensure availability of gift wrappers at any given time . MAINTAIN EQUIPMENT Plan repair & maintenance schedules & check proper handling of equipment/tools Qualifications: .Candidate must possess at least Bachelor's/College Degree .Knowledge of counterfeit detection and basic banking transactions is an advantage .With at least 2 Year(s) of working experience as a supervisor in the related field is required for this position. .Strong communication skills .Basic computer skills (MS Office) .Flexible to be assigned to work schedules supporting the retail operational hours .Willing to be assigned in The SM Store - Daet .Full-time positions available
Monster

Bicol Region
Permanent
Full-time