Customer Service specialistTeledirect Pte Ltd

Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission
Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat
Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate
Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
Develop and maintain a vast knowledge of Castlery's products and latest offerings
Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience
Who are we looking for
Candidates must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field. Candidates with below 2 years educational attainment (completed 1st year college level/SHS graduate) can be considered if candidate has more than 2 years of BPO experience and has exceptional assessment scores
Fluent in English with excellent communication skills, both written and verbal
At least 1 year Customer Service experience in the BPO industry
Experience working with Zendesk and/or a similar ticketing system is highly advantageous
Preferred experience in retail/logistics
Familiarity with the latest e-commerce trends is preferred
Experience with all types of support (Phone/ Chat/ Email) is preferred but 6 months solid experience with Phone is required
Successful track record working in a high-volume environment
Able to solve problems by thinking analytically and creatively
Ability to empathize with and prioritize customer needs
Exude patience and ownership towards each customer
Ability to identify customer needs and provide appropriate solutions, setting expectations with customers