Customer Service Representatives | up to 29k starting salarySelect VoiceCom

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for Customer Service Representatives to start ASAP!
 
Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think it's a great place to work!".
 
The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won't regret it!
 
Checkout our Facebook page: www.facebook.com/selectvoicecomph
 
What we offer:
Php29,000 salary package
On-site work setup
Enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Responsibilities:
 
Plans and conducts activities concerned with telephone customer support and dental benefit research activity by performing the following duties:
Research dental plans and communicate with clients according to department specifications.
Conduct/Answer phone calls from clients and enter data on dental benefit requests.
Meet department production guidelines.
Adhere to quality assurance guidelines.
Assist other employees as needed with researching and communicating.
Attain the highest level of knowledge regarding researching, communication and customer service.
Handle fax requests through the fax request program.
Desired Skills & Knowledge:
At least 6 months of continuous Customer Support experience in the BPO industry
Excellent English communication skills - both written and verbal
High level of comprehension and analytical skills
Strong administrative skills - Accurate typing & spelling is essential to this role.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of MS Outlook, MS Internet Explorer, MS Excel, MS Word, and different operating systems
Willing to work full-time night shift
Willing to work on-site
Amenable to shifting schedules and work on weekends
Work Schedule: Night Shift