Customer Service RepresentativeClark Outsourcing

Job Description
Position Title: Customer Service Representative
Salary: 27,000 PHP monthly
Reports To: Client, Client Advisor
Primary Relationships: Client Team
Date: April 2023
Schedule: 9:00 PM to 6:00 AM PH Time
Responsibilities:
Provide world-class customer service by managing all customer inquiries to successful resolution (first call resolution in house or escalating to the appropriate external department). Provide product and program information within the guidelines of the call script, standard FAQ responses and training updates.
Effectively and consistently communicate messages as required
Evaluate and escalate calls to external departments as appropriate.
Comply with all client regulations including adverse event and product quality processes and HIPAA Regulations. Manage all assigned project work in a timely manner (call handling, after call work documentation, etc.).
Complete and maintain all required training and acknowledgement logs within the appropriate time frame.
Obtain pertinent customer information and record customer interactions in appropriate CRM systems or escalation forms.
Interact with team members, supervisors, and potentially clients, sharing suggestions, technical issues and best practices
Requirements:
Minimum of 2 years of previous experience in customer service in a call center environment required.
Previous experience handling inbound US customer service calls in a call center environment required.
Demonstrated competency using information technology, PCs and databases required.
Excellent verbal telephone communication and written skills and proficiency in English required.
Ability to multitask with good organizational, time management, problem-solving and decision-making skills required.
Ability to communicate with customers utilizing exceptional customer service skills, business skills and soft skills required.
Ability to meet/exceed assigned metrics/goals required
COmpany Benefits:
SSS, Philhealth, Pag-Ibig
13th Month Pay
HMO and Life Insurance (AVEGA)
Free Shuttle Service
CO League - Monthly Company Activities
CO Clubs
CO Amenities Swimming Pool, Clinic and Kids zone
CO Stars - Corporate Social Responsibility Involvement Scholarship Programs
CO Academy - Training and Development Programs
COolture Coach
CO Gears
Cool and Flexible Workplace
Other Performance and Attendance Based Rewards
Bereavement Leave
Paternity Leave
7 days SOLO Parent Leave
Magna Carta Leave
Company Bank Loan