Customer Service RepresentativeLittelfuse

Job Description
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
Our associates are a strategic advantage for us who are making a difference at Littelfuse. Join our team and make a difference every day!
CUSTOMER SERVICE REPRESENTATIVE (EUROPE SHIFT)
We are looking for aCustomer Service Representativewho will be responsible in maintaining and/or increasing customer loyalty by supporting the customer from ordering till delivering. Further, the associate is responsible for managing orders in an accurate, timely and professional way.
About the job:
Performs order handling process through receipt of customer purchase orders (EDI/Mail/Fax), Order entry (within 24 hours), Order adjustments/cancellations,Order block handling
Follow up on customer requests for the following: Order expedites, Special shipments, stocks check, delivery information, complaints handling (8D), returns, credit/debits
Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer related projects in order to improve customer satisfaction levels, dedicates back-up responsibilities for other CSR's
Provide sales support to Outside Sales through managing RFQ (Request for Quote) and quote renewals in a timely manner using Price Authority or Contract Price and work with Product Management to get approval for target prices that are below the country min, performing Price Book Management, distributing PCN to customers after Product Managers had sent internally to Littelfuse.
About you:
Graduate of Bachelor's Degree
Relevant experience in a Customer Service related environment is mandatory, of at least two years is preferred
Excellent writing and verbal English language skills are required, 2nd and 3rd language are preferred (Mandarin, Japanese, Korean, German, French)
Basic/advanced knowledge of MS office
SAP and Material Resource Planning (MRP) system knowledge are preferred
Working knowledge of quality standards (ISO/QS/TS) is preferred
We offer:
The possibility to work in exciting and challenging industry
To develop you professionally and to expand your knowledge through cross-functional collaboration and training experiences
Our associates are a strategic advantage for us who are making a difference at Littelfuse.Join our team and make a difference every day!