Customer Service RepresentativeUber

Uber Eats is the fastest growing food delivery platform in the world and over the last year, we have doubled our gross bookings! Our Uber Eats team is helping to redefine on-demand food delivery for a new generation. With Uber speed, professional delivery partners, and partnerships with the world's most beloved restaurants, we are bringing convenience and happiness to people one meal at a time.
As Uber Eats continues to grow in size, reach, and complexity, so too will the restaurant support strategy and solutions needed to support the business. In this role, you'll be given the opportunity to provide world-class support to our restaurant partners in the US & Canada regions.
What You'll Do
You are at the forefront solidifying to be a brand not only known for its amazing product, but for its awesome customer service. You will deliver only the best customer service for support platforms: email, live chat/ instant messaging and phone.
You are that charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You are the reason that customers will rave about our brand and will advocate for us so that more merchants would want to partner with Uber Eats.
You are ambitious, not only for the company and our vision, but also for your career. As you grow within the organization, you proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we embrace new ideas and constant change.
Basic Qualifications
Must be willing to work in a high intensity, fast paced environment
Excellent in both written and spoken English
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and softwares
Excellent problem solving skills, able to connect effectively what users are asking for with answers to their true issues
Passion for creating support experiences that exceed users' expectations
Willingness to work in a team, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
Willingness to work in different shifts, totalling 40 hours per week, including weekend and weekly evening shifts
Preferred Qualifications
Bachelor's degree in any field
Experience working for a logistics company
Extensive experience dealing with different markets (countries) and a good understanding of cultural differences
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing .
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to
.
Uber

Mabalacat, Pampanga
Permanent
Full-time