Customer Service RepresentativeClark Outsourcing

About the job Customer Service Representative
Position Title: Customer Service Representative
Classification: Associate
Salary: 22,000-25,000 a month
Reports to: Client, Account Manager
Primary Relationship: Client Team
Date: July 2022
Schedule: UK Hours
Responsibilities:
Handle inbound and/or outbound calls
Provide a high level of service
Ensure quality satisfaction
Display polite and professional communication via phone, text, and email
Manage product / service inquiries by clarifying customer's requests
Recommend potential products, service, or solutions to problems
Assists with the general placement of orders, refunds, or exchanges
Read from scripts and adopt your own tone to enhance the customer experience
Maintain detailed records of customer interactions and activities
Requirements:
Bachelor Degree holder in any field
A minimum of 1-2 years as a Customer Service Representative
Excellent English language skills (written and verbal)
Good time management and task management skills
Proficiency in MS Office and Google Suite
Solid analytical and problem solving skills
Proficient computer and technical skills
Able to demonstrate initiative
Attention to detail
Clark Outsourcing

Angeles City, Pampanga
Permanent
Full-time