Customer Service RepresentativeRemote Workmate

Job Description
Customer Service Representative (Full-Time - Night Shift | US)
Full-time 40 hours per week
Php 32,000 to 35,000 take-home pay monthly, negotiable
Monday to Friday, 9:00 pm - 5:00 am PHT Work Schedule
About Remote Workmate:
Become a part of an awesome company that aims for work-life balance, long term relationships, and guarantees your payment for work done with our clients. We are continuously expanding our team of highly qualified online professionals to work with us.
About the Client:
Our client based in the United States is a Paramedic-owned company that provides quality health and safety training to their clients and is currently looking for an experienced and motivated Customer Service Representative.
About the Role:
People will call or email the company for various products and services and your task is to respond to all those calls and emails. Examples of call/emails are help requests in registering for a class, assistance in filling out forms, clarifications on classes offered, etc.
Triage questions, issues, and concerns
Answer questions and concerns based on SOP database
Collecting pertinent customer information and entering/updating it on the CRM
Direct customers to the appropriate person who can help them if answers are not available on the SOP repository
Data entry and organization
Ad hoc administrative tasks
Qualifications:
Minimum 2 years' experience in a Customer Service role or similar
Background in healthcare/medical emergency industries will be a BIG plus
Dynamic and energetic, self-motivated, and embraces an ever-changing environment
Attention to detail and great organizational skills
Align with the company's core values
A history of respect for authority
Professionalism in appearance, social media engagement, and language while around peers
An attitude of willingness to pitch in regardless of whether it's in your "job description" or not
A fascination and love for learning. If you've ever said, "Why do I need to know this, I'll never use it?", This is not the position for you.
Tech savvy: won't have trouble with online platforms and systems
Highly organized and pays careful attention to detail
Independent, self-sufficient, and highly resourceful
Values integrity and reliability
Has a good initiative to keep the client abreast at all times
To apply, please click the link below:
Upload a Word version of your resume as well as a short cover letter (BOTH ARE REQUIRED) explaining two things: the notable achievements and skills you're most proud of, and why you're the ideal candidate for this job.
Note: Only applications made through the link above will be entertained.
If you are encountering issues in attaching the documents to your job application, please send the files directly to [Protected Info] and put in the subject line: "To (name of the contact/recruiter): Application for (insert job title) with Job ID (insert job ID)"
Home-Based Requirements:
Fast and reliable wired internet connection of not less than 5 Mbps
Quiet, private home office free from noise background or distractions
Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam
If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you!
Remote Workmate

Philippines
₱32,000-35,000 per month
Permanent
Full-time