Customer Service RepresentativeiQor

Customer Service Representative
Santa Rosa, Philippines
Full time
Job Title: Customer Service Representative
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Summary
You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.
Responsibilities
Our Agents are responsible for a variety of different calls including:
Handling inbound customer service calls
Processing inbound sales calls
Taking inbound or placing outbound collections calls
Answering technical support inquires via incoming calls, chat or email.
Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
Performs other duties as assigned.
Requirements
Previous Call Center or Customer Service experience preferred but not required
Ability to develop rapport and demonstrate a caring attitude.
Excellent data entry and internet navigation skills.
Clear, distinct oral and written communication skills.
Must be detail oriented.
Dynamic interpersonal and judgment skills.
Professional demeanor and dependable work ethic.
Ability to work in a fast-paced environment and multi-task.
Education Requirement
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Benefits and Perks
HMO on day one plus you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT partner
Performance Incentives and Quarterly Appraisals
Meal & Transportation Allowances
30 days Paid Time Off with up to 21 days convertible to cash