Customer Service RepresentativeOrigo BPO

Description
Customer Service Representative answers incoming phone calls and provide support to callers experiencing
technical problems and will listen to descriptions of customer's issues.
Key Responsibilities:
• Assists customers in gathering information and reason for calling
• Serves as the level 1 technical support to do basic troubleshooting and determining the fault in the
appliances
• Delivers service and support to end-users using and operating automated call distribution phone software,
via remote connection or over the internet
• Determines the type of service request, geography, warranty and appliances information based on
customer request
• Follows standard processes and procedures
• Identifies and escalates priority issues per the customer specifications
• Redirects problems to the appropriate resource
• Accurately process and records all transactions using a computer and designated tracking software
• Offers alternative solutions where appropriate with the objective of retaining customers' and clients'
business
• Follow up and make scheduled call-backs to customers when necessary
• Stays current with system information, changes and updates
Skills and Qualifications:
• Preferably with 3 to 4 years of experience in BPO Customer Service
• Must be technical minded and not necessarily with appliance knowledge
• Excellent English communication skills (written and verbal)
• Demonstrated proficiency in typing
• Knowledge of customer service principles and practices
• Effective listening skills
Requirements
Minimum education level: Senior high school
Years of experience: 3
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  7 minutes ago