Customer Service RepresentativePayment Pilot

Job Opening
Customer Service Representative
Job Industry
Financial Services
Job Type
Full-Time
Experience Level
Mid-Senior Level
Date Posted
2021-06-21
Job Location
Remote
Work-from-Home/Telecommute Offered
Company Information
Payment Pilot
133 Scaleybark Rd Charlotte NC 28209, North Carolina
Charlotte, North Carolina
28209
Website: https://www.paymentpilot.com/
Job Description
We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious then our company is an excellent place to grow your career. Don't hesitate to apply. Responsibilities for Customer Care Representative
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Answer any questions the customer may have about available products and services
Establish new customer accounts, recording account information on written forms or digitally
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them
Refer advanced cases to management for resolution, providing background information as necessary
Maintain and regularly update financial account information using computer software programs
Anticipate customer needs, following up with previous customers to offer reorders or additional services
Put HUBSPOT as the first word on your message
Job Qualifications
Qualifications for Customer Care Representative
- Impeccable English speaking skills (having an American accent is preferred)
- Call center or customer service experience preferred
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Willingness to participate in training before hire and on-the-job
- Ability to pass a pre-employment background investigation and drug screen for certain positions
- Excellent listening skills and an empathetic voice and manner
- Dedication to customer satisfaction
- Basic knowledge of computer software and office systems
- Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer
- Familiarity with all of the goods and services offered by the company
Number of Job Opening
1
Highest Education Attainment
College Graduate
How to apply to this job
- Send an audio recording introducing yourself and your work experience. Keep it under a minute.
- Please send your updated Curriculum Vitae to *****@paymentpilot.com
- Don't forget to put the keyword at the beginning of your application so I know you read the job description.
Contact Info
Chris Kille
Contact Phone : 09060977*** Contact Email :
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