Customer Service RepresentativeLittlefuse

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
Our associates are a strategic advantage for us who are making a difference at Littelfuse. Join our team and make a difference every day!
CUSTOMER SERVICE REPRESENTATIVE (Asia Shift)
We are looking for Customer Service Representative to maintain and/or increase customer loyalty by supporting the customer from ordering till delivering.
About the Job:
Performs order handling process through: (1) receipt of customer purchase orders; (2) order entry; (3) order adjustments/cancellations; (4) order block handling
Follow-up on customer requests on: (1) order expedites; (2) special shipments; (3) stock checks; (4) delivery information; (5) complaint handling (8D); (6) returns/credits/debits
Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer related projects in order to improve customer satisfaction levels, dedicates back-up responsibilities for other CSR's
Provide sales support to Outside Sales through: (1) managing Request for Quotation (RFQ) and quote renewals in a timely manner using "Price Authority" or "Contract Price" and work with Product Management to get approval for target prices that are below the country minimum; (2) performing Price Book Management; (3) distributing PCN to customers
About You:
Bachelor's Degree graduate
Relevant experience in a Customer Service related environment is mandatory, of at least two years is preferred
Excellent written and verbal English language skills required
Basic/advanced knowledge of MS office
SAP and Material Resource Planning (MRP) system knowledge are preferred
Working knowledge of quality standards (ISO/QS/IATF) is preferred
Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values - Customer Focus, Integrity, Innovation, Teamwork and Results Driven - supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers' products and systems.
We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference - everywhere, every day.
We offer a competitive salary package and a variety of benefits, including Medical, Life, Disability and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.
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