Customer Service RepresentativeSiblings Solutions

Manage large amounts of incoming and outgoing transactions (calls, emails or live chats);
Identify and assess customers' needs to achieve satisfaction;
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Provide accurate, valid and complete information by using the right methods/tools;
Meet personal/customer service team sales targets and call handling quotas;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and where necessary, make follow-ups to ensure timely resolution of issues;
Keep records of customer interactions, process customer accounts and file documents;
Follow communication procedures, guidelines and policies;
Take the extra mile to engage customers;
Resolve customer complaints via phone, email, mail, or social media (where applicable);
Use telephones to reach out to customers and verify account information;
Greet customers warmly and ascertain their problem or reason for calling;
Cancel or upgrade accounts;
Assist with placement of orders, refunds, or exchanges;
Take payment information and other pertinent information such as addresses and phone numbers;
Utilize computer technology to handle high call volumes;
Work with customer service manager to ensure proper customer service is being delivered