Customer Service Representative / wfh - video streaming account t57NeksJob Philippines

Offer description
₱ 17,500.00 (monthly) Permanent contract Full Time Remote
Job Summary: The Customer Service Representative for the Video Streaming Account is responsible for providing excellent customer service to customers who have subscribed to a video streaming service. The role involves answering customer inquiries, troubleshooting issues, and resolving complaints promptly and professionally.
Key Responsibilities:
• Provide prompt, accurate, and courteous customer service via phone, email, and chat support
• Assist customers in navigating the video streaming platform and troubleshooting technical issues
• Address customer complaints and resolve problems in a timely and professional manner
• Identify and escalate complex cases to the appropriate department or management for resolution
• Maintain customer records by updating account information, documenting customer interactions, and processing customer transactions
• Educate customers on product features and benefits, billing and payment information, and other account-related information
• Ensure compliance with company policies and procedures, as well as regulatory guidelines
• Meet or exceed established performance metrics related to customer satisfaction, quality assurance, and productivity
• Continuously seek to improve the customer experience by identifying opportunities for process improvement and suggesting solutions to management
Qualifications:
• Applicants must be 18 years old
• Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
• Above Average English communication skills
• Good computer navigational skills on multiple systems
• Typing speed of 25-30 WPM
• at least 1 month CCE
• Must live at least 2 kms away from Baguio
Work From Home requirements:
• Internet speed must be at least 25 mbps
Perks:
• A competitive salary package
• Exciting performance bonuses
• Generous referral incentives
• With HMO
• An inspiring and fun work environment with endless career advancement opportunities
Requirements
Minimum education level: Senior high school
Language(s): English
Knowledge: Customer service, Customer Support, Technology
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