Job Description : About this role: Wells Fargo is seeking a
Customer Service Representative who is responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services for Eng Job Description : About this role: Wells Fargo is seeking a Customer Service Representative who is responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services for English and Spanish queue. In this role, you will: Support financial products and services Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution Perform moderately complex customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on complex customer issues Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers Required Qualifications: 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Completed at least 2 years of tertiary education At least 2 years experience in customer service or financial services in BPO/ call center setting for Bilingual Spanish queue Very good
communication skills both verbal and written for English and Spanish language Keen to details Flexible to work during night shift, holidays and weekends Flexible to
work from home and work onsite based on business need and pandemic situation We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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