Customer Service Representative - premium telco with p1k new hire bonus - iloiloTTEC

Bringing smiles is what we do at TTEC... for you and the customer. As a site-based Customer Service Representative in Iloilo, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 
 
Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines. 
 
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 3pm. You may visit TTEC Recruitment office at TTEC Career Hub SM City Southpoint, Benigno Aquino Ave, Mandurriao, Iloilo City. 
 
What You'll be Doing 
 
Do you have a passion for helping others and giving them peace of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers' experience being just average or an exceptional one. 
 
During a Typical Day, You'll 
Answer incoming communications from customers  
Conduct research to provide answers for customers to resolve their issues 
What You Bring to the Role 
A Senior High Graduate or have completed 2 to 4 years in college with one (1) year call center experience handling international voice programs  
For candidates who are undergraduate or have completed High School (old curriculum) require to have at least two (2) years of call center experience handling international voice programs 
Great written communication skills  
Able to lead by example and effectively work with your team to achieve the program's overall success  
Resourceful and able to decide on his own by thorough assessment and researching potential solutions 
Computer savvy 
What You Can Expect 
Supportive of your career and professional development 
An inclusive culture and community-minded organization where giving back is encouraged 
A global team of curious lifelong learners guided by our company values 
Ask us about our paid time off (PTO) and wellness and healthcare benefits 
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 
Visit https://mybenefits.ttec.com/phl/ for more information. 
 
A Bit More About Your Role    
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. 
 
You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team. 
 
About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 
 
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.