Customer Service Representative - outboundSiblings Solutions

STAY AT HOME & GET HIRED OVER THE PHONE!
We are Hiring 20 Customer Service Representative! Apply now and Be Part of our Growing TEAM!
JOB Description:
Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Build lasting relationships with clients and other call center team members based on trust and reliability
Utilize software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Make sales or recommendations for products or services that may better suit client needs
Take part in training and other learning opportunities to expand knowledge of the company and position
Adhere to all company policies and procedures
JOB Qualifications:
Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a customer service role
At least 6 months working experience in the related field is required for this position
Fluent in English communication
Good computer navigation skills
Amenable to work on shifting schedule, graveyard shift weekends and holidays
Willing to be assigned in our Tagum or Davao Site
Can work ASAP