Customer Service Representative night shiftCentral One Bataan Ph Inc.

Assesses individual issues and takes appropriate actions to ensure that customer's needs are met.
Coordinates with other teams based in different locations that share similar objectives.
Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
Escalates system anomalies and general issues faced by customers to the relevant party.
Requests for information at the start and end process through Live Chat, outbound calls, emails,
and other authorized communication tools such as MSN, Skype, and Yahoo Messenger.
Follow up on unresolved inquiries through emails or phone calls.
Coordinate with Payment Team regarding customers pending cases such as deposit and
withdrawal transactions.
Complete logs, records, and daily shift reports.Performs other functions and special projects as assigned.
JOB QUALIFICATIONS:
Must possess at least college degree in any field.
Experience in customer service or handling of international clients.
Knowledgeable of basic computer operations (MS Office).
Must be willing to work in shifting schedules. -Requirements- Minimum education level: Bachelor ́s Degree
1 year of experience
Knowledge: Microsoft Excel
Availability to travel: Yes
Availability of change of residence: Yes
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Customer Service Representative - night shift
Central One Bataan Ph Inc - Bataan, Central Luzon
Offer description
Permanent contract Full Time
JOB RESPONSIBILITIES AND DUTIES:
Handles customer inquiries through the use of online media/phone.
Assesses individual issues and takes appropriate actions to ensure that customer's needs are met.
Coordinates with other teams based in different locations that share similar objectives.
Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
Escalates system anomalies and general issues faced by customers to the relevant party.
Requests for information at the start and end process through Live Chat, outbound calls, emails,
and other authorized communication tools such as MSN, Skype, and Yahoo Messenger.
Follow up on unresolved inquiries through emails or phone calls.
Coordinate with Payment Team regarding customers pending cases such as deposit and
withdrawal transactions.
Complete logs, records, and daily shift reports.Performs other functions and special projects as assigned.
JOB QUALIFICATIONS:
Must possess at least college degree in any field.
Experience in customer service or handling of international clients.
Knowledgeable of basic computer operations (MS Office).
Must be willing to work in shifting schedules.
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Knowledge: Microsoft Excel
Availability to travel: Yes
Availability of change of residence: Yes
Yesterday
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About Central One Bataan Ph Inc
Central One Bataan is Incorporated under Philippine Law and Registered Enterprise at the Authority of the Freeport Area of Bataan.
Mission: Building the best workplace sanctuary for tomorrow's workforce
Vission: To become leading builder by delivering projects in pursuitt of excellence and delivering superior returns to our stakeholders
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