Customer Service Representative - night shift (august 2021 start)Beepo, Inc.

Description
Company: Probe PH
Work Location: Beepo Office Clark Freeport Zone, Pampanga
Duties and Responsibilities
• Receive inbound and/or place outbound calls
• Provide accurate and timely responses for inquiries coming through email and live chat support channels
• Perform data and research functions
• Provide support through known basic troubleshooting techniques
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Route calls to appropriate resource, when necessary
• Document all information on customer interaction according to standard operating procedures
• Always strive for good customer satisfaction and experience
• Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
• Ensure consistent performance based on continuous improvement model
• Ensure that all Login and Passwords (both internal and external) are kept confidential
• Participate in all internal and external mandated training and/or seminars
• Knowledge, understanding, and compliance with the company's policies and procedures
• Maintain knowledge of functional areas and company policies and procedures
• Provide feedback to management concerning possible problems or areas of improvement
• Perform other duties as assigned by management
Qualifications and Experience:
• At least Senior High School Graduate
• Has strong verbal and written communication and comprehension skills
• Experience in Customer Service, Sales, Billing, Collections and Technical Support preferred but not required
• Experience on phone, email and live chat support preferred but not required
• Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
• Resourceful, able to multitask and has high attention to details
• Self-motivated and able to work independently as well as contribute to cross-functional and global teams
• Flexible and has the ability to quickly adjust to frequent process and information changes
• Can work under pressure
Who are we?
Probe Group is an Australian private firm with global reach, world class business systems, operational controls and beautifully simple solutions.
We have 5 sites in the Philippines so far -
Philplans Corporate Center in BGC, The Curve in BGC, Wilcon IT Hub in Makati, Clark, Pampanga, and 1880 in Eastwood.
We have a headcount of 1500 employees in Manila alone, 2782 in Australia and 570 in New Zealand.
What does the Position Entail?
Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
What is the Shift Time?
The campaign will follow US Time (Nightshift) and the actual shift will be directed by the reporting manager.
What are the details of the job openings?
• Position Title: Customer Experience Executive
• Work Condition: Permanent - Full Time Employment
• Work Schedule: US Time (Nightshift) and the actual shift will be directed by the reporting manager.
• Work Location: Clark, Pampanga
• Start Date: August 2021
What are the benefits?
1. PTO (Paid Time Off) - All employees will start earning leaves post their regularization
2. Medical/Health Plan or HMO shall be provided to the employee on the date of joining
3. Group Life Insurance; enrolment on the 1st month
4. Two (2) Rest days In a week
Requirements
Minimum education level: Senior high school
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  4 minutes ago